Conclusion
In the book, Zen and the Art of Motorcycle Maintenance, Robert Pirsig discusses at length
the issues of evaluating quality from a philosophical perspective.
Everyone seems to know it
when they see it, he seems to say, but sometimes it's very difficult to explain why you
think something is high quality, even when
you're looking right at it.
There are metrics
that can give us some guidance in terms of measuring the quality of software,
but unfortunately,
there is a lot going on when you click that button that you cannot perceive
or measure.
"If you have world-class quality products, services and people, you will also generate world-class profits." - V. Daniel Hunt |
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